Guarantee Policy

Guarantee Policy—the Right Part for your Furnace—Guaranteed.

General Points
1. The guarantee applies not just to furnaces but also to A/C units, water heaters, or whatever type of unit you are requesting a part ID on. If we ID the part you request—we stand by it.

2. The guarantee only applies to customers (people who place orders with us). So if you ask for a part ID and buy elsewhere, the guarantee is obviously not in effect.

3. Water Heaters Parts Depot cannot diagnose what is wrong with your furnace. For example, if you ask us to ID the circuit board, but it turns out you didn’t need a circuit board to fix your furnace, your purchase would not be eligible for the full guarantee return (part purchase plus shipping), but only the standard non-warranty return, provided no installation or attempted installation was made.

What is guaranteed?
1. Part identifications when you purchase the part from us that we identified based on the make, model#, and serial number you provide to us. (For example if we ID your part as 64021 nd send you by mistake 64020—you’re protected by the Full Guarantee Return). Or if we tell you the current part number is part SP13845A but it turns out the correct number is actually SP13845B—you’re protected)

2. Correct identification of an obsolete part number to the correct current part number. Any customer contacting us with an obsolete number for which we can provide a direct cross or current part number—you are guaranteed that this is the correct current number cross.

3. If our staff were to send you the incorrect part. Example: You order a certain part, and we send you a different part. Don’t worry—this hardly ever happens.

What is NOT guaranteed?
1. We do not guarantee that the part you purchase is the part you need to fix your furnace. You must know which part it is you need. For instance, if you needed a circuit board and had asked us to identify the pressure switch, our promise would be only that the correct pressure switch would be indentified—not the correct part to fix your furnace. To avoid problems like this, we encourage customers to get a professional diagnosis before ordering a part.

2. We do not guarantee identifications for people who request part identifications but do not order the part from us. Simply put, what would we be guaranteeing? There must be an order to refund in order to consider a refund.

3. We cannot guarantee when you provide incorrect or incomplete model or serial number information. (But don’t worry—we are pretty thorough when it comes to making sure we have the complete information during our communication with you.)


Some photos shown are not accurate. You may have to confirm with us before ordering.

Terms & Condition
New content will be added to this catalog periodically, and while Water Heaters Parts Depot will attempt to keep information
accurate, the accuracy of the information provided cannot be guaranteed. Information contained in this catalog is subject to change without notice.

Pricing Disclaimer
We do everything we can to ensure that the prices on our websites are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.

Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice.